• R4500 per student
  • 2 day course
  • Amsys Inc


Do you support Mac computers or labs in business or educational organisations?
Do you need a strong technical background in OS X?
Are you a Windows user looking to deepen your understanding of Mac OS X?

The What:

The Mac Support for PC Technicians training course is a 2 day leader led course with plenty of hands on labs that is designed for technical professionals who want to learn more about installing and supporting OS X with the possibility of integrating a Mac into a Windows environment.

The main goal of this course is to introduce technicians to the techniques for configuring and supporting an OS X computer where their knowledge is currently windows based. The course will teach students cross-over techniques, relating OS X to the Windows equivalent features.

Throughout the course, students will learn how to configure a Mac to use a network account such as Active Directory, connecting OS X to file services, accessing Exchange and Google internet accounts using OS X native Apps, Security features of OS X, how printing works on a Mac, how to use instant messaging services, Data Management and Backup techniques, Cross-Platform Compatibility in OS X.

Who Should Attend

Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organisations Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

What You’ll Learn

The OS X troubleshooting process, How to use OS X tools and resources to troubleshoot OS X, OS X features and functionality, including how to find more information about OS X, How to integrate OS X devices into a Windows based network


OS X knowledge and basic computer navigation skills

Course Outline

Day 1:

Installation and OS X Recovery
User Accounts and Permissions
File Systems
Data Management

Day 2:

Bootcamp and Windows Virtualisation
Network Configuration and Troubleshooting
Accessing Network Services
Providing Network Services
Peripherals and Printing
Troubleshooting Tools

Underwriting Authority

Amsys Inc


The 2 day course and single attempt at the exam will cost R3500 Inc Vat. This includes the training, a copy of the materials, lunch and refreshments and other training notes and dummy exams.