• R8,500 per student
  • 3 day course
  • Apple Inc

Do you support Mac computers or labs in business or educational organisations?
Are you a power user looking to deepen your understanding of Mac OS X technologies?
Does your organisation require Apple Certification?

OS X Support Essentials is a three-day course that gives you a tour of OS X  and covers the best ways to support OS X  users, exclusively only to Apple Authorised Training Centres. The course includes lectures and hands-on exercises that provide real-world experience of the technologies under the hood in MAC OS X. On completion of the Mac OS X Support Essentials examination, you will receive an internationally recognised certification from Apple for your achievement.


OS X knowledge and basic computer navigation skills

Who should attend

Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organisations. Teachers, or power users who manage computer networks or computer labs that run OS X.

What You’ll Learn

The OS X  troubleshooting process How to use tools and resources to troubleshoot the OS X system
OS X features and functionality, including how to find more information about OS X El Capitan

Course Outline

Part 1: Installation and Configuration
Install OS X El Capitan
Setup and Configure OS X
Use OS X Recovery
Update OS X Software

Part 2: User Accounts
Manage User Accounts
Manage User Home Folders
Manage System Security
Manage Keychains

Part 3: File Systems
Manage File Systems and Storage
Manage FileVault
Manage Permissions and Sharing

Part 4: Data Management
Use Hidden Items, Shortcuts, and File Archives
Manage System Resources
Use Metadata and Spotlight
Manage Time Machine

Part 5: Applications and Processes
Install Applications
Manage Documents
Manage and Troubleshoot Applications

Part 6: Network Configuration
Manage Basic Network Settings
Manage Advanced Network Settings
Troubleshoot Network Issues

Part 7: Network Services

Manage Network Services
Manage Host Sharing and Personal Firewall

Part 8: System Management
Troubleshoot Peripherals
Manage Printing and Scanning
Troubleshoot Startup and System Issues


The 3 day course and single attempt at the exam will cost R8 500 Inc Vat. This includes the training, a copy of the eBook, lunch and refreshments and other training notes and dummy exams.