• R8,500 per student
  • 3 day course
  • Apple Inc

 

Do you support Mac computers or labs in business or educational organisations?
Are you a power user looking to deepen your understanding of Mac OS technologies?
Does your organisation require Apple Certification?

Support Essentials is the Apple certified exam path for candidates wishing to upskill themselves to support the macOS operating system. Candidates will attend a three day, lab based classroom experience that provides an in depth training on supporting the macOS operating system, and then complete an Apple certified exam to obtain the ACSP certification.

The course is delivered by an Apple Certified Trainer in an authorized training environment, where the candidates will learn how to support macOS with a mixture of presentations and demonstrations, using a real world examples and exercises to develop the skills and understanding of the core concepts of macOS.

Finally, the Support Essentials course will prepare you to complete the Apple Certified Support Professional examination. This is an internationally recognized certification from Apple that demonstrates your proficiency in specific Apple technologies and supporting the macOS operating system.

Prerequisites

macOS knowledge and basic computer navigation skills

Who should attend

Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organisations. Teachers, or power users who manage computer networks or computer labs that run macOS or OS X devices.

What You’ll Learn

The macOS troubleshooting process How to use tools and resources to troubleshoot the macOS system
macOS features and functionality, including how to find more information about macOS Sierra

Course Outline

Part 1: Installation and Configuration
Install macOS Sierra
Setup and Configure macOS
Use macOS Recovery
Update macOS

Part 2: User Accounts
Manage User Accounts
Manage User Home Folders
Manage System and Security
Manage Password Changes

Part 3: File Systems
Manage File Systems and Storage
Manage FileVault
Manage Permissions and Sharing

Part 4: Data Management
Use Hidden Items, Shortcuts, and File Archives
Manage System Resources
Use Metadata, Spotlight and Siri
Manage Time Machine

Part 5: Applications and Processes
Install Applications
Manage Documents
Manage and Troubleshoot Applications

Part 6: Network Configuration
Manage Basic Network Settings
Manage Advanced Network Settings
Troubleshoot Network Issues

Part 7: Network Services

Manage Network Services
Manage Host Sharing and Personal Firewall

Part 8: System Management
Troubleshoot Peripherals
Manage Printing and Scanning
Troubleshoot Startup and System Issues

Cost

The 3 day course and single attempt at the exam will cost R10999 Inc Vat. This includes the training, a copy of the eBook, lunch and refreshments and other training notes and dummy exams.