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MacOS Technical Basics

What is macOS Technical Basics?


Getting started with supporting MacOS devices can be quite a challenge, especially if your background is primarily on a different operating system. And, if you don’t work on a Mac regularly, or you’ve never touched one before, it can take a while for you to feel at home with supporting your MacOS users. 


This is why we have designed MacOS Technical Basics: We wanted to provide a course that will introduce the Mac to support agents, allowing anyone with help desk experience or background to apply the knowledge they already have to the Mac, while also teaching the basics of how to use and support the Mac with best practices. 


MacOS Technical Basics is ideal for any support agent:


  • Looking to start supporting macOS in a business or educational institution